Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations, refunds, and rescheduling work on TravelPhotoMatch. This policy forms an integral part of our Terms & Conditions and applies to all bookings made through the platform.

1. Key Principles

• Availability is confirmed before payment: no charge is made until the Photographer confirms.
• All payments stay on the platform: refunds are processed only through TravelPhotoMatch.
• Refunds depend on timing: the closer to the shoot date, the lower the refundable amount.
• After delivery: once photos are delivered, the service is considered completed.

2. How to Cancel a Booking

You can cancel your booking directly from your TravelPhotoMatch dashboard under Bookings > Manage Booking. If you are unable to access your dashboard, contact us at hello@travelphotomatch.com with your booking ID.

3. Traveler Cancellations (Before the Shoot)

Refund eligibility is calculated based on the time remaining before the scheduled start of the photo session. Any non-refundable payment processing fees, if applicable, may be deducted.

• More than 14 days before the shoot:
  Full refund (100%).
• From 14 days up to 3 days before the shoot:
  Partial refund (50%).
• Less than 3 days before the shoot:
  No refund.
• No-show:
  No refund.

4. Rescheduling Requests

Travelers may request to reschedule a booking through the platform. Rescheduling is subject to the Photographer’s availability and is not guaranteed.

• If the Photographer accepts the new date or time, the booking will be updated accordingly.
• If rescheduling is not possible, the booking may be canceled and the standard refund rules apply.

5. Photographer Cancellations

If a Photographer cancels a confirmed booking without a valid reason, TravelPhotoMatch may:

• issue a full refund, and/or
• assist the Traveler in finding an alternative Photographer, when available.

6. Weather & External Conditions

Weather conditions alone do not automatically entitle a refund. Photographers may suggest alternative locations or rescheduling when reasonable.

Travel disruptions such as flight cancellations, missed connections, or delays are generally treated as Traveler cancellations and fall under this policy.

7. After Photo Delivery

Once the final edited photo gallery has been delivered, the service is considered completed and no refunds will be issued. Requests for additional edits or retouching will be handled on a case-by-case basis.

8. Additional Costs

Any additional costs related to the shoot location (permits, entrance fees, parking, transportation, etc.) are the responsibility of the Traveler unless explicitly included in the booking details. Non-refundable costs already incurred may be deducted from any eligible refund.

9. Contact

For questions regarding cancellations or refunds, contact us at hello@travelphotomatch.com and include your booking ID.

This Cancellation & Refund Policy is part of our Terms & Conditions and applies to all bookings made through the Platform.